Resolving Conflict

Embrace conflict and the synergy that it creates!

Authentic communication is only authentic if everyone feels welcome to share their thoughts and ideas. This can be difficult to manage if you do not have the essential skills and the knowledge of advanced communication theories.

The Resolving Conflict course will inspire collaborative conversations. Responsive listening principles help to define the difference between assertive and aggressive communications. Principles on how to predetermine negotiation points will be practiced in break out groups. You will gain the ability to skillfully coach your team through both Intra-personal Conflict and Inter-personal Conflict. The course covers:

  • Defining conflict
  • Intra-personal conflict 
  • Inter-personal conflict
  • Conflict sequence
  • Non-verbal communication

Authentic communication is only authentic if everyone feels welcome to share their thoughts and ideas. This form of communication can be tough to manage if you do not have the essential skills and the knowledge of advanced communication theories.

Course Length: 

Join us for a 1 day course or challenge yourself and your team in the advanced 3 day version.

Course Fee: $3500/day per group

Group Size: up to 12.  Additional participants $275 each/day

Contact sheila@rctraining.ca or 250-305-7242

 

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